This Privacy Policy explains how First Innovation Group LLC ("Company," "we," "us," "our") collects, uses, and protects personal information when you use our website and services. By using our website or services, you agree to the practices described in this Privacy Policy.
1
Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
b) Travel Information
- Routes and destinations
- Travel dates and flexibility
- Cabin preferences
- Number of passengers
- Special preferences or constraints provided by you
c) Payment Information
- Payment confirmation details (transaction ID, payment status)
We do not store or process full credit card details. All payments are handled securely by third-party payment processors such as Stripe.
2
How We Use Your Information
We use your information solely to:
- Provide award search and consulting services
- Communicate with you regarding your request
- Process payments and confirmations
- Improve service quality and internal operations
- Comply with legal, accounting, or regulatory obligations
We do not use your information for unrelated marketing purposes without your consent.
3
Payment Processing
Payments are processed through Stripe or other authorized payment providers.
We do not have access to, nor do we store:
- Credit card numbers
- CVV codes
- Full billing details
Payment providers handle your payment information in accordance with their own privacy policies.
4
Data Sharing
We do not sell, rent, or trade your personal information.
We may share limited information only:
- With service providers strictly necessary to operate the service
- When required by law, regulation, or legal process
All service providers are required to handle data responsibly.
5
Data Security
We implement reasonable technical and organizational safeguards to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6
Data Retention
We retain personal data only for as long as necessary to:
- Provide the requested services
- Maintain business records
- Comply with legal, accounting, or tax requirements
Once no longer needed, data is securely deleted or anonymized.
7
Cookies & Analytics
Our website may use cookies or analytics tools to:
- Improve user experience
- Understand website usage
- Monitor performance and functionality
You can control or disable cookies through your browser settings.
8
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
We encourage you to review their privacy policies separately.
9
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data, subject to legal obligations
Requests can be submitted using the contact information below.
10
Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
11
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.
12
Contact Information
For questions regarding this Privacy Policy or your personal data, contact: