Frequently Asked Questions

We search and identify real, bookable award flight availability using miles or points based on your request.

Our agents manually analyze availability, mileage pricing, taxes, and routing so you can save time and miles without doing the research yourself.

No.

You always book directly with the airline using your own miles or points.

This keeps you in full control of your reservation and your loyalty accounts.

Most searches are completed within a few hours.

If availability is limited, we continue tracking your request for up to 5 days and provide updates if anything changes. Award availability is dynamic and often appears after initial checks.

The search fee covers:

• Review of your request and preferences
• Manual award availability research
• Agent time and expertise
• Follow-ups and tracking during the search period

The success fee becomes payable once we identify and present a matching itinerary based on the preferences you provided in your original request.

A matching itinerary is an award flight option that:

• Matches your requested origin and destination
• Falls within your requested dates or agreed flexibility
• Matches your requested cabin class
• Is bookable at the time it is presented

That's fine.

The success fee applies to the successful identification of a matching itinerary, even if you decide not to book.

The only exception is if the itinerary does not meet specific preferences that were clearly stated in your original request.

Because the value of the service is delivered when a suitable award option is found.

Identifying real award availability requires manual research, experience, and time. Booking the ticket is always optional.

Award availability changes quickly.

Once we present a matching itinerary, you have 12 hours to complete the booking.

If the itinerary disappears within 12 hours, we will search for an alternative at no additional cost.

If the itinerary disappears after 12 hours, a new search will require paying the search fee again.

Search fee: fixed and always the same, regardless of the number of passengers.

Success fee: covers up to two passengers by default. Additional passengers may incur an extra fee depending on the itinerary.

We will continue searching and tracking your request for up to 5 days.

During that time:

• We monitor availability daily
• You are notified if something appears
• We may suggest alternatives when applicable

If no suitable option is found, we will tell you honestly.

Yes.

Optional post-booking services may include:

• Award price-drop monitoring
• Availability optimization
• Guidance if a better option appears

We are available 24/7 via:

• Email
• Chat
• WhatsApp
• Phone

If your assigned agent is unavailable, another agent or supervisor will assist you.

Yes.

This service is operated by First Innovation Group LLC.

Payments are processed securely via Stripe.

Yes.

Special benefits and pricing are available for eligible WTC Gold and Platinum members, which can be selected during the request process.